We are closed on 31 May. Business will resume on 1 June as usual. For any emergencies, kindly contact Landon Vet | Pet A&E at 6463 7228. For any online order, do take note that there will be a delay due to the holidays.
SingVet CareClub allows you and your pet to enjoy exclusive discounts and benefits for one whole year. This program focuses on your pet's wellness.
Any pet can join our CareClub! This also includes pets who have not been seen at SingVet.
You and your pet can enjoy the CareClub benefits until one year from the day you made payment.
As this program is pet specific, only the pet which signed up for the program can enjoy the CareClub benefits.
Order Inquiry
Once an order is confirmed, cancellations are not allowed.
Once payment has been made, items cannot be removed from your cart. Please note that refunds are not permitted for preorder items.
No. If the item has already been processed, payment collected, and delivery arranged, you will need to place a separate order for any additional items.
No. Some items are not suitable for courier delivery.
All returns are subject to approval. Returns will only be accepted in the case of a manufacturer’s defect. Items must be returned within 10 days of purchase in their original packaging, along with proof of purchase.
We are unable to process returns due to changes in your pet’s health condition, or in cases of allergies or adverse reactions (such as vomiting, diarrhoea, or skin rashes) to the product. If you are unsure whether a product is suitable for your pet, please consult your veterinarian. If you do not have a regular veterinarian, you may contact SingVet to schedule a consultation with our veterinarians.
Delivery & Returns
Once you have placed your order online, our staff will begin processing it. You will receive a confirmation email with a tracking number once your order has been processed. If any items in your order require confirmation, or if an item is out of stock, a staff member will contact you within 1–2 working days (excluding public holidays).
Express deliveries typically arrive within 1–5 working days, while regular deliveries may take 5–8 working days. Delays may occur if additional time is needed for prescription approval from other clinics.
Please note that courier services may experience high order volumes during public holiday periods, which may also result in delivery delays.
All returns are subjected to our approval. We will only allow returns due to the manufacturer's defect. The item will have to be returned within 10 days of purchase in its original packaging. All returns have to be processed in person at our clinic. A proof of purchase will have to be provided as well.
We will not be able to process any returns due to changes in your pet’s health condition or if there are any allergies or adverse reactions (such as vomiting, diarrhea or skin rashes) to the item purchased. If you are unsure if the product is suitable for your pet, please consult your Veterinarian. If you do not have a regular Veterinarian, you may contact SingVet to make an appointment for consultation with our Veterinarians.
Yes, you may do so during our business hour. You have to select the ‘self pick-up’ option. An email will be sent when the items are ready for collection.
Online Payments
Paynow is the preferred mode of payment. Bank transfer is also an option. We are unable to process credit card payments at this time. Payment is required prior to confirmation of order, this applies for self pick-up as well.
Disclaimer
Singapore Veterinary Animal Clinic reserves the right to change the terms and conditions under which Singapore Veterinary Animal Clinic services/products are offered. Your use of the website constitute to the agreement to all the terms and conditions.
We strive to be as accurate as possible with the information put up on this website. However, Singapore Veterinary Animal Clinic will not be liable for any inaccuracies or typographical errors on this site. Changes are periodically made to this website to improve its accuracy. Respective suppliers may also make improvements and/or changes to their products which we will try to update as best possible. Diet ingredients are subject to change, we cannot guarantee that these lists are complete, up-to-date and/or error-free. For an accurate listing of ingredients in each product, please refer to your product packaging. Advice given on this website is not to be relied upon for medical, legal or financial decisions. Always seek the advice of your Veterinarian when making decisions for your pet's health.
